Question 1

Is TalkMitra a therapy service?

Accepted Answer

No, TalkMitra is not therapy. It is a listening service offering emotional support through trained listeners who are not licensed therapists.

Question 2

Is my conversation private and anonymous?

Accepted Answer

Yes, all sessions are completely private and anonymous. We do not record or store your personal information.

Question 3

How do I book a session?

Accepted Answer

You can book a session via WhatsApp or a Google Form and pay securely through Razorpay. Once booked, you’ll receive a confirmation with your session time.

Question 4

What is the cost of one session?

Accepted Answer

Each session is ₹99 for 45 minutes of private, 1-on-1 listening with a trained listener.

Question 5

Can I choose between a phone call or Zoom?

Accepted Answer

Yes, you can choose your preferred communication mode when booking the session.

Question 6

What if I want a therapist or professional help?

Accepted Answer

If your concern needs professional attention, we will respectfully guide you to suitable mental health professionals or helpline resources.

Question 7

Can I take multiple sessions?

Accepted Answer

Yes, you're welcome to return and book as many sessions as you need. Each session is booked individually

Question 8

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 9

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 10

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

FAQ

Frequently asked questions